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GENERAL TERMS AND CONDITIONS

Gloria Jensen Coaching provides coaching services for highly sensitive, gifted and talented adults to thrive personally and/or professionally. The use of its services is governed by these general terms and conditions, and depending on the case, by special conditions subscribed to by its clients.

The website ‘https://www.gloriajensen.com‘ (the ‘Site’) is a website dedicated to online personal and professional development coaching accessible via the internet, open to any user under the conditions defined below and edited by Mrs. Gloria Jensen, the founder (hereinafter ‘Gloria Jensen Coaching’).

The Site allows Gloria Jensen Coaching to provide online training and coaching through the platform accessible at the following address: https://coaching.gloriajensen.com/ (the ‘Platform’). Access to the content offered on the Platform requires the creation of an account, and for some content prior payment in accordance with the General Terms and Conditions below.

For the purposes of these terms, it is agreed that users, clients, and Gloria Jensen Coaching are collectively referred to as the ‘Parties’ and individually referred to as a ‘Party’.”

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1-DEFINITIONS

For the purposes hereof, the terms with an initial capital letter shall have the following meanings:

Coaching: refers to self-guided trainings, group or individual coaching sessions and, in the case of paid Content, to which only Customers may have access once they have created an Account and in return for payment in accordance with the General Terms and Conditions.

Individual Coaching: refers to the program of individual coaching sessions (via audio or video calls) that Clients who have subscribed to this option can access.

Group Coaching: refers to the program of group coaching sessions conducted through online calls, which can only be accessed by Clients who have subscribed to a Group Coaching package.

Self-guided Coaching: refers to pre-recorded Content in audio, video, or text format on a specific topic, available online, which can only be accessed by Clients following their purchase. It does not include Group or Individual Coaching sessions.

Healing Artwork: refers to an artistic creation, which the Client receives in digital form (photo of the healing artwork). The Client has the option of receiving the original version subject to additional payment and the agreement of Gloria Jensen Coaching.

Client: refers to any person who utilizes the services of Gloria Jensen Coaching.

 

Account: refers to the environment that is solely specific to the User upon completion of their registration. The Account only grants access to paid Content when a Client has subscribed to a corresponding package, in accordance with the General Terms and Conditions.

General Terms and Conditions: designates this present document governing the terms of use of the Services, the Site, and the Platform, including the purchase of paid Content or Coaching Services.

Special Conditions: refers to the specific terms of the Content or Coaching subscribed to by the Client, forming together with the General Terms and Conditions the contract concluded between the Client and Gloria Jensen Coaching.

Content: refers to all content, in audio, video, or textual form, including Coachings and Resources, in English, French, or German, made available for free or for a fee to Users or Clients of Gloria Jensen Coaching via the Site and/or the Platform or through any other means.

Plattform: refers to the ‘Gloria Jensen Coaching’ platform accessible at the address https://coaching.gloriajensen.com/.

Services: refers to any service offered to Clients and/or Users by Gloria Jensen Coaching, including the provision of free or paid Content and Coaching Services.

Site: refers to the website accessible at the address: https://www.gloriajensen.com.

User: refers to any person browsing the Site without creating an Account. 

 

2-PURPOSE AND ACCEPTANCE

The General Terms and Conditions aim to define the terms and conditions of Gloria Jensen Coaching’s services, the creation and use of the Site, the Platform, and their Account by Users and/or Clients. The Content and Services of ‘Gloria Jensen Coaching’ are intended solely for Users and/or Clients, according to the rights to which they have subscribed, for their personal and professional development, and are not intended to be exploited for any other purpose.

The use of the Site, the Platform, and the Services is subject to the acceptance of the General Terms and Conditions. The General Terms and Conditions constitute a contract between Gloria Jensen Coaching and the User or the Client, who undertakes to abide by them. The User or the Client declares that they have the legal capacity to enter a distance contract.

Gloria Jensen Coaching reserves the right to modify the terms, conditions and mentions of the General Terms and Conditions at any time, by publishing them on the Website and/or by notifying the Clients and Users by any means. Clients and Users are invited to regularly read the General Terms and Conditions on the Website.

 

3-DURATION

The General Terms and Conditions:

– Are binding upon Users throughout their navigation on the Site and/or on the Platform or the use of the Services.

– Are in effect from the creation of their Account and continue until its expiration or termination.

– Or for the duration specified within the Special Conditions.

Any User browsing the Site without creating an Account also commits to complying with the General Terms and Conditions.

 

4-ACCESS AND ACCOUNT CREATION 

Technical Access Conditions to the Site and the Platform 

To access the Site and/or the Platform, the User or the Client must have:

– A computer (desktop, laptop, phone, tablet, etc.);

– A web browser;

– High-speed internet access, whether fixed or mobile.

It is the responsibility of the User or the Client to verify the compatibility of their computer equipment with the deployed technological solutions. Furthermore, it is the User’s or the Client’s responsibility to protect their computer equipment (computer, mobile, tablet, etc.) against intrusion by viruses, spyware, Trojans, and other intrusive or destructive parasites.

Creation of an Account and Access to Services 

Any access to Content or subscription to Coaching Services via the Site and/or the Platform requires the prior creation of an Account. Some Coaching Services may be provided by Gloria Jensen Coaching without the need for the creation of an Account or access to the Platform, subject to the conclusion of the corresponding Special Conditions. The Account is strictly personal to the Client and allows them to access their Content and Coaching Services. The Account also enables the Client to continue to have access to their Content upon the expiration or termination of their Coaching. The Client or User acknowledges and accepts that the Content made available by Gloria Jensen Coaching may be removed and/or modified at its sole discretion. Except in exceptional cases, for paid Content, Gloria Jensen Coaching undertakes to keep them accessible for a reasonable period, taking into account the nature of said Content, from the date of purchase by the Client.”

The creation of an Account can be carried out by any adult User through the ‘Subscribe’ procedure on the Site, via communications that may be sent by Gloria Jensen Coaching, and/or through its accounts on social media networks.

To create an Account, the User must fill out the provided form with their identification and contact information. This input is done under the full responsibility, control, and direction of the User, who commits to providing complete, accurate, and up-to-date information, and not to impersonate a third party or conceal or alter their age. The Client provides a valid and functional email address so that Gloria Jensen Coaching can contact them regarding their Content, Coaching, and/or Gloria Jensen Coaching’s Services in accordance with the Privacy Policy. If needed, the User is encouraged to contact Gloria Jensen Coaching through the ‘Contact’ section.

Upon the creation of their Account, the User receives a confirmation email.

The User is informed that by creating an Account on the Site, they are automatically subscribed to Gloria Jensen Coaching’s Newsletter, subject to their right to object.”

 

5-USE OF THE WEBSITE AND THE PLATFORM

Strictly Personal Use of the Account and Services 

The use of the Account is strictly personal and is at the sole discretion of the Client. The Account may not, under any circumstances, be shared with any third parties, other Users, or Clients without the express and prior consent of Gloria Jensen Coaching. The Client’s access to the Platform is governed by the Contract entered between the Client and Gloria Jensen Coaching. The Client’s access to the Platform is intended to enable them to avail themselves of the Services as offered by Gloria Jensen Coaching on behalf of the Client. Any access to the Platform or the Services by the Client for other purposes is the Client’s sole responsibility.

The User or Client is solely responsible for the preservation and confidentiality of their credentials and agrees to take all necessary measures to ensure perfect confidentiality. Any use of the Site, Platform, and Services, as well as any connection or data transmission made via the Account, will be presumed to have been made by such User or Client and under their exclusive responsibility, unless a written and duly motivated denunciation is transmitted to Gloria Jensen Coaching.

Compliance with the General Terms and Conditions

The User or the Client undertakes to use the Account reserved for them and/or their Coachings and the Contents only under the conditions defined herein, and furthermore:

– Not to divert the use of the Account, the Platform, and/or the Contents for advertising or product sales purposes;

– Not to engage in any act of infringement, not to reproduce, download, represent, or modify, in whole or in part, the Account, the Platform, and/or the Contents for purposes other than those provided for herein;

– Not to disrupt the proper functioning of the Website and/or the Platform;

– Not to disseminate, by any means whatsoever, via the Platform and/or the Website, content that is illegal or that would contravene any law or regulation, the rights, interests, or reputation of Gloria Jensen Coaching, or the rights, interests, or reputation of third parties.

Disclaimer

The Client certifies that he/she has come of his/her own free will to request the Services of Gloria Jensen Coaching and that he/she has not been pressured in any way.

The Client acknowledges that Gloria Jensen Coaching is neither a therapist nor a mentor. Gloria Jensen Coaching is not authorized to perform medical procedures or diagnostics, which are reserved for medical practitioners and/or psychotherapists and others as defined by the professional code, as recognized and expressly accepted by the Client.

The services provided by Gloria Jensen Coaching are not tailored to the physical, psychological, or mental conditions or potential pathologies of Users or Clients. These services require a sufficient physical, mental, and emotional condition and are not suitable for individuals with psychological or psychiatric disorders, including but not limited to depression or suicidal tendencies. Managing a suicidal crisis falls outside the scope of Gloria Jensen Coaching’s expertise. Remote coaching sessions via the “Gloria Jensen Coaching” platform cannot replace a medical or therapeutic consultation with a physician or therapist who can provide personalized and individualized support for the Client’s physical and mental health.

Users and Clients of Gloria Jensen Coaching services are encouraged to select content and guidance that is suitable for their condition and to be mindful of themselves during their use of the services. Users and Clients using the services acknowledge that they are capable of receiving coaching services as described on the Gloria Jensen Coaching website.

Gloria Jensen Coaching reserves the right not to provide certain services, particularly its coaching services, to any User or Client for whom it may, at its sole discretion, deem them unsuitable or likely to pose risks to them.

The Client acknowledges that they bear full responsibility for their health and well-being, as well as for all their personal or professional choices, actions, and results before, during, and after using Gloria Jensen Coaching services. The Client acknowledges and accepts that they alone assume all risks associated with participating in Coaching or consulting the Content. All choices, actions, changes, or decisions made by a User or Client before, during, or after using the services are made of their own free will, and Gloria Jensen Coaching exerts no influence and has no decision-making power over them, which the User or Client expressly acknowledges. Consequently, Gloria Jensen Coaching disclaims all liability in this regard. Users or Clients remain solely responsible for their choices and actions regarding their personal, professional, emotional, moral, or ethical journey, as well as for any third parties who may be affected by these choices and actions.

 

6-SECURITY 

User or Client Commitment

The User or Client has sole control over their Account. The User or Client is solely responsible for the compatible equipment required to access the Website and the Platform (computer, smartphone, tablet, software, means of telecommunication), as well as any associated costs. The User or Client is responsible for updating and maintaining accurate information related to their Account and/or Coaching.

Security of Usernames and Passwords

The User or Client agrees to choose a password that is sufficiently secure. Gloria Jensen Coaching recommends, in this regard, that the password chosen by the User or Client consists of a minimum of eight (8) characters, including at least one uppercase letter, one lowercase letter, one numeral, and one special character. The User or Client may change their password at their discretion by logging into their Account. Furthermore, it is advisable for the User or Client to regularly change their password to ensure its full effectiveness and security. The password chosen by the User or Client is personal and confidential.

In the event of forgetting or suspecting the compromise of their username and/or password, the User or Client shall immediately notify Gloria Jensen Coaching to change their password or have their Account closed. Gloria Jensen Coaching, which has no control over the accuracy of the information provided by the User or Client, cannot be held responsible for false statements or identity theft carried out by the User or Client regarding Gloria Jensen Coaching or third parties. The User or Client indemnifies Gloria Jensen Coaching against all harmful consequences of such acts.

 

7-DESCRIPTION OF SERVICES

Description of Contents

The Contents refer to training materials as well as any other type of content that may be shared by Gloria Jensen Coaching via the Website and the Platform or through any other means, such as videos, audios, texts, downloadable PDF documents, self-assessment tools, etc. The Contents have varying durations and purposes, as indicated in their title and/or accompanying description. The Contents may be modified or removed from the Platform at any time by Gloria Jensen Coaching, at its sole discretion. Paid Contents are made available through the Platform for a reasonable duration considering the nature of the said Contents, starting from the date of purchase or as specified in the Special Conditions.

The User or Client is expressly informed and accepts without reservation that certain Contents are exclusively available through the Platform, which requires the creation of an Account (in accordance with the conditions described above). Some Contents are not downloadable and will not be accessible on any other medium unless expressly permitted by Gloria Jensen Coaching.

Description of Coaching Services

Gloria Jensen Coaching offers several structured Coaching options as follows:

– Self-guided Coaching: a one-time purchase of specific thematic Content, accessible on the Platform immediately upon purchase. Self-guided Coaching does not include Individual or Group Coaching. The Client has the option, if desired, to additionally subscribe to Group or Individual Coaching.

– Group Coaching: the purchase of a defined number of group coaching sessions (specified according to the chosen Service), accessible online via video conferencing. Group Coaching and the related Contents are accessible only for the duration defined at the time of subscription and are no longer accessible at the end of the program.

– Individual Coaching: the purchase of a defined number of individual coaching sessions, including additional Contents on the Platform depending on the chosen Service. Individual Coaching and the related Contents are accessible only for the duration defined at the time of subscription and are no longer accessible at the end of the program.

– Healing Artwork: purchase of a defined number of energetic artistic creations. The artwork is available in the form of a digital photo sent to the Client. The original version can be sent subject to additional payment and the agreement of Gloria Jensen Coaching.

At the sole discretion of Gloria Jensen Coaching, all Content and Coachings may remain available to the Client for a longer period.

The details of the Coaching options are available on the Website and are described within the Special Conditions subscribed to by the Client.

 

8-SUBSCRIPTION TERMS AND CONDITIONS

Non-paid Contents are available on the Platform subject to the Client’s creation of an Account and subscription to the chosen non-paid Content by completing the corresponding form.

To purchase paid Content or subscribe to Coaching Services, it is mandatory to first create an Account, which is automatically offered during the purchase or subscription process from the Website or the Platform.

The User is invited to verify the information provided, the terms, and the content of their purchase, and to make any necessary modifications before confirming their order a second time after confirming their reading and acceptance of the General Terms and Conditions.

An email confirmation of the order is sent to the Client’s email address. This confirmation includes, among other things, the General Terms and Conditions and a reminder of the characteristics of the subscribed Subscription. It is strongly recommended that the Subscriber retains this acknowledgment email.

The purchase is made for a fixed duration and cannot be terminated during its execution, except in exceptional cases as outlined in Article 16 of the General Terms and Conditions.

 

9-PRICES OF PRODUCTS & SERVICES

Subject to the provisions of article 10 relating to payment by bank transfer, the price payable by the Client is indicated (i) in the description of the Services, as well as (ii) on the summary order form which the Client has reviewed before confirming their order. The price is then reiterated upon completion of payment in the order confirmation, a summary document sent via email by Gloria Jensen Coaching to the Client’s email address. 

The prices of paid Services are fixed, and are therefore due in full, even in the event of invoicing in several instalments, and are non-refundable. They are paid by the Client according to the methods indicated on the Website, the Platform or by Gloria Jensen Coaching in the Special Terms and Conditions.

 

10-PAYMENT TERMS

Invoicing for Paid Coaching Services and Contents

Le prix des Accompagnements ou Contenus payants, ainsi que les autres frais éventuels liés à l’utilisation de la Plateforme par le Client, tels que des taxes et d’éventuels frais de transaction, seront facturés à chaque échéance de paiement, à savoir (i) au moment de la souscription par le Client ou (ii) sur une base mensuelle selon les modalités définies au sein des Conditions Particulières. 

The price of Paid Coaching or Contents, as well as any other fees related to the Client’s use of the Platform, such as taxes and possible transaction fees, will be invoiced at each payment interval, namely (i) at the time of subscription by the Client or (ii) on a monthly basis as defined in the Special Terms and Conditions.

Payment via the Platform

Payments for Paid Contents and Self-Guided Coaching are made through the Platform, which offers the following payment methods: by credit card, through Stripe, or via Paypal.

Payment by Bank Transfer

Individual or Group Coachings are settled by bank transfer to Gloria Jensen Coaching, following the details provided in the Special Conditions and on the invoice sent to the Client.

 

11-RIGHT OF WITHDRAWAL

The Client has a period of fourteen (14) days from the purchase of their Coaching Services to exercise their right of withdrawal without penalty or reason. However, if the Client wishes to access Contents and Courses from the first day of their Coaching, they expressly agree to waive their right of withdrawal by checking the designated box when subscribing. In the absence of such action, the Contents and Services will only be accessible within a period of fourteen (14) days from the subscription. 

If the Client does not check this box and wishes to exercise their right of withdrawal, they are invited to send, to the Contact address specified below, before the expiration of the withdrawal period, the withdrawal form provided within the email sent after subscribing to their Subscription.

 

12-LIABILITY

Gloria Jensen Coaching disclaims all liability in the event of injury or accidents occurring to a Client or User, who is solely responsible for their personal and professional development. 

As Gloria Jensen Coaching is unable to assess the psychological capabilities of its Clients or Users seeking to use the Services via its Platform, Gloria Jensen Coaching shall in no event be held liable for the consequences of its Services with respect to Clients or the User, except in the case of direct consequences resulting from proven fault exclusively attributable to Gloria Jensen Coaching as established in court. Gloria Jensen Coaching shall not be liable for direct or indirect damages suffered by the Client or the User when the behavior of the latter is the cause of or contributed to the alleged damage. 

The Services are provided as-is. Gloria Jensen Coaching shall not be held responsible for any deterioration of the User’s or Client’s software or equipment and/or any hacking they may experience during the use of the Platform or browsing the Site, unless directly attributable to proven fault by Gloria Jensen Coaching.

 

13-AVAILABILITY OF THE SITE AND PLATFORM 

Gloria Jensen Coaching will make reasonable efforts to ensure that Users and Clients have access to the Site and Platform at all times, seven (7) days a week, twenty-four (24) hours a day. 

The operation of the Site and Platform may be temporarily interrupted for reasons beyond the control of Gloria Jensen Coaching, including but not limited to, force majeure, maintenance, technical updates or improvements, or to evolve its content and/or presentation. 

Gloria Jensen Coaching is not responsible for malfunctions, access difficulties, or poor usage conditions of the Site and/or Platform, nor for any temporary or permanent interruption of the Site and/or Platform, or data loss, for any reason whatsoever. 

Gloria Jensen Coaching shall not be held liable for any damages caused by the unavailability of the Site and/or Platform.

 

14-INTELLECTUAL PROPERTY

The structure of the Site and the Platform, as well as all of their Contents, including but not limited to Courses, tutorials, downloadable PDF documents, videos, audios, exercises, trademarks, logos, graphics, photographs, animations, and/or texts, are the exclusive property of Gloria Jensen Coaching and may not be reproduced, used, or represented for purposes other than those provided herein without the express authorization of Gloria Jensen Coaching, under penalty of legal action.

Gloria Jensen Coaching grants a non-exclusive license to Users and Clients, in consideration of the payment for the Coaching Services, the Site, the Platform, the Courses, and the Contents, for private and personal use within the scope of their Personal Space and/or subscribed Services, worldwide and for the duration and within the limits specified.

Any other use by Users and/or Clients is strictly prohibited without the prior, express, and specific authorization of Gloria Jensen Coaching. Users and/or Clients expressly agree not to modify, copy, reproduce, download, broadcast, transmit, commercially exploit, and/or distribute in any way the Contents, Courses, Site pages, or the computer codes of the elements composing the Site and the Platform.

 

15-PROTECTION OF PERSONAL DATA

Browsing the Site, creating an Account, purchasing Coaching Services, and/or using the Platform involves the processing of personal data of Users and/or Clients by Gloria Jensen Coaching, acting as the data controller. These processes are carried out in accordance with the Privacy Policy accessible via this [link]. Users and Clients are encouraged to review the Privacy Policy in order to, among other things, be informed about their rights and how to exercise them.

 

16-TERMINATION

Termination of Services by the Client

The Services are subscribed for a specified fixed term at the time of purchase or subscription and cannot be terminated during its execution. Exceptionally, Gloria Jensen Coaching may accept a justified request for early termination or suspension of Services due to one of the following duly proven reasons: debt restructuring procedure, incarceration, prolonged hospitalization, severe physical injury to the Client rendering the use of the Services impossible, or death. In these specific cases, a prorated refund will be made for the services not yet rendered. 

Upon the termination of their Coaching, the Client’s Account will be automatically suspended, and the Client will no longer have access to the related Contents and Courses.

Termination of Personal Account by the User

To terminate their Account, the User is invited to follow the procedure indicated in their account. The termination will take effect within seven (7) working days from the User’s notification. Upon the effective termination of their Account, the User will no longer have access to their Contents and Courses.

Termination by Gloria Jensen Coaching 

Gloria Jensen Coaching may terminate any Services or Account automatically and without notice in the event of non-compliance with its provisions by the User or the Client, without prejudice to any action that Gloria Jensen Coaching may decide to take against them, including in cases of unpaid services. 

Gloria Jensen Coaching also reserves the right to terminate the Services or Account if it becomes apparent that the planned service cannot be performed, including but not limited to, in the case of force majeure. In this case, Gloria Jensen Coaching undertakes to refund the Client for services paid but not yet rendered. Such termination of Coaching Services and/or Account by Gloria Jensen Coaching does not constitute a loss or entitle the Client to any compensation from Gloria Jensen Coaching.

17-ENFORCEABILITY

These General Terms and Conditions are enforceable upon acceptance by Users when creating their Personal Account or by Clients when purchasing Services. 

Gloria Jensen Coaching reserves the right to make any modifications to these General Terms and Conditions that it deems necessary and useful. The version of these terms that is enforceable against Users and Clients is the one accessible from the Site.

If any part of these General Terms and Conditions should be found to be unlawful, invalid, or unenforceable for any reason, the term or terms in question shall be deemed non-existent, and the remaining terms shall retain their full force and effect and shall continue to be enforceable. The terms deemed non-existent will be replaced by terms that most closely approximate the content of the invalidated clause and the original intention of Gloria Jensen Coaching.

 

18-CONTACT & ASSISTANCE 

For more information about the Site, the Platform, and their features, or if you need assistance with your Personal Account or Services, please contact Gloria Jensen Coaching through the “Contact” section or by writing to us at the email address: yes(a)gloriajensen.com. 

 

19-APPLICABLE LAW AND COMPETENT JURISDICTION

These General Terms and Conditions are governed by French law. This applies to both substantive and procedural rules, regardless of the places where the substantial or ancillary obligations are performed. 

In case of a complaint, the User and/or the Client may contact Gloria Jensen Coaching, which will make efforts to find an amicable solution to the dispute. 

In the event of failure of this attempt, the User, the Client, and/or Gloria Jensen Coaching may use the free mediation service offered by the Centre for Mediation and Arbitration of Paris (CMAP), accessible at the URL www.cmap.fr and at the postal address: CMAP – 39, avenue Franklin D. Roosevelt – 75008 Paris. This service is reserved for consumers as defined by applicable laws. 

In case of a dispute that is not resolved through either of the above-mentioned avenues, French courts shall have jurisdiction. 

In the event of a dispute with professionals and/or merchants, the courts of Paris shall have jurisdiction.

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Gloria Jensen Coaching’s General Terms and Conditions were last updated on March 1st 2024